Information available under our guide to information will normally be available through the routes described below. Section 11 – Classes of Information provides more details on the information available under the guide, along with additional guidance on how the information falling within each “class” may be accessed.

Online:

Most information listed in our guide to information is available to download from our website. In many cases a link within Section 11 - Classes of Information will direct you to the relevant page or document. If you are having trouble finding any document listed in our guide, then for further assistance, please contact:

FOI
Live Active leisure
Caledonia House
Hay Street
Perth
Perthshire, PH1 5HS
This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01738 454600

By Email:

If the information you seek is listed in our guide to information but is not published on our website, we can send it to you by email, wherever possible. When requesting information from us, please provide a telephone number so that we can telephone you to clarify details, if necessary.

By Phone:

All information in the guide will be available in hard copy form e.g. paper copies. Hard copies of information can be requested from us over the telephone. Please call FOI on 01738 454600 to request information available under this scheme.

By post:

You can also request hard copies of any information in the guide by post. Please address your request to:

FOI
Live Active Leisure
Caledonia House
Hay Street
Perth
Perthshire, PH1 5HS

When writing to us to request information, please include your name and address, full details of the information or documents you would like to receive, and any fee applicable (see Section 5 - Our Charging Policy for further information on fees). Please also include a telephone number so we can telephone you to clarify any details, if necessary.

Personal Visits:

If you prefer to visit us to inspect the information, in limited cases, you may be required to make an appointment to view the information. In such cases, this will be set out within Section 11 – Classes of Information, and contact details will be provided within the relevant class.

Advice and Assistance:

If you have any difficulty identifying the information you want to access, then please contact Dave Thompson on 01738 454600 who will be happy to help.