FAQs
General
Here at Live Active Leisure, we pride ourselves in being the largest provider of leisure activities in Perth & Kinross. We offer something for everyone, whether you are an avid gym goer, starting your swim journey or looking for a social class, we have something for everyone.
Currently we offer activities for anyone from a 12-month-old to your great gran, football classes to swimming and fitness classes to badminton courts. Check out our website to find out more information. If you can’t find what you’re looking for you’re in the right place, click on a question below to see the answer.
Of course, we welcome everyone into our venues whether you have a membership or not. Not only do we offer a range of membership payment options, but we also offer a pay as you go price. You can find our Pay & Play Prices here.
If you are visiting one of our gyms, we require you to complete a gym induction before doing so, safety first!
We have a user-friendly timetable feature on our website which enables you to see all of our available gym, swim and class timetables. You can find this on our Timetables page.
Please be patient when our timetables are loading, there is a lot of information to load so this may take a few seconds.
If you have never attended a fitness class or are trying a new class for the first time, it’s a great idea to arrive a few minutes early to have a quick chat with the instructor. This will let the instructor know your new to the class and they’ll make sure you’re doing great during the class. It also lets you know what to expect from the class.
Please wear suitable clothing, bring along a water bottle and follow the instructions closely. Most of all ensure you’re having fun, safely!
We have venues located across Perth & Kinross. You can find a list of our venues, with information about their offering, opening hours and more by checking out our ‘Our Venues’ page.
If you have a query or concern that you would like to share with us, please check out our ‘Contact Us’ page.
If you are emailing [email protected] regarding one of our venues, please ensure that the venue name is included in the subject line and you include as much information as possible.
Prices
If you are not a Live Active Member and would like to visit one of our venues, you can see our Pay As You Go prices here.
This great little card is available to everyone and saves you at least £1 each time you visit. It is an ideal “try us out” option to a full Live Active Fitness Membership. For more information and to purchase click here.
We offer concession rates across everything we do, whether you are booking a badminton court or purchasing a membership. Check out our Concessions Information page for more information.
Our Fitness Memberships give you unlimited access to all our gym, pools and fitness classes in all of our venues. Customers can choose from a 30-day, direct debit or annual option.
In addition to unlimited access members will benefit from advance booking, payment holidays, and access to Live Active Rewards; our exclusive member benefits including discounts at local and national retailers, Les Mills on Demand home workouts, and entry to our monthly 100 club prize draw – your chance to win £100 or £200 worth of vouchers.
So, if you’re looking to start your fitness journey with us, check out our Membership page.
You can purchase a membership online Join@home with Live Active Leisure or at any Live Active venue reception.
Yes, we have a range of memberships for children and young people.
For your little heroes aged aged 5-11 years, check out our Active Fun Membership, offering unlimited Swimming, Holidays Sessions, Sports hall Activities, MUGA (Multi Use Games Area) Pitches and more!
For young people aged 12 – 15 years, we have the Active Energy Membership, offering unlimited Gym, Swim, Fitness Classes, Sports hall Activities and more!
Any for anyone aged 16+ we have a brand new Student Membership, offering all the same great benefits as a normal fitness membership, including unlimited access to Gym, Swim and Fitness Classes.
Find out more about our memberships, here!
Yes, we offer a membership option for those in Full Time Education, with the same great benefits as our Fitness Membership. You can find more information on our Student Membership page.
If you wish to update your contact information, please contact [email protected] where they’ll happily update your information.
If you wish to update your bank details, please contact [email protected] where they’ll happily update your information.
If you wish to freeze, cancel or apply for a membership holiday, get in touch with our membership team by emailing [email protected] and they’ll be happy to assist you.
Bookings
You can find our local venues, with information about their offering, opening hours and more by checking out our ‘Our Venues’ page.
To complete your gym induction, head to our gym inductions page, where you can also opt for a welcome session.
Most of our sessions do not require you to book in advance. However, some sessions do require advance booking and for other sessions, advance booking is advisable. To check this, head to our Timetable page and find the session you wish to attend, if it has a Book Now button on it, you are required / recommended to book this class in advance.
Live Active Members can book up to 14 days in advance.
Live Active Card holders can book up to 7 days in advance.
If you are not a card holder, you can only book on the day of the activity.
To book a class or session, head to our Book Online platform where you will be able to book and manage your bookings. Not sure how to use our Book Online platform, no worries, we’ve got you covered. Click here to view our Helpful Guides playlist on YouTube.
If you do not have an account with us, you will need to register with us. Follow this quick video guide to help you.
Please be aware, you will only be able to book sessions within your membership booking abilities. Alternatively, if you wish you can contact our venue directly to book your class.
If you have booked a class or session with us, and are unable to attend or wish to change the booking you can do so on our Book Online platform.
Once signed in, head to the ‘Manage My Bookings’ tab, where you will be able to edit, reschedule or cancel your booking. Skip to 1 minute into this video for a quick guide.
Young People Activities
We offer a range of activities and classes for Young People. Click on the below to find out more.
To access the HomePortal, click here. If you are new to swimming lessons and have not yet registered for HomePortal, here is a quick video guide on how to do so.
If you’re looking for help or have a query about our young people activities, contact the following:
• Swimming Lesson Queries: [email protected]
• Gymnastics Queries: [email protected]
• Football: [email protected]
• Active Schools: Click here to see your local coordinator
Yes, we run a range of sport specific camps, as well as drop-in sessions throughout the school holidays, in Easter, Summer, October and some in-service days. Keep an eye on our website and social media for further updates.
Wellbeing and additional support needs
We offer a range of activities for those with disabilities, additional support needs or those who just aren’t as mobile as they used to be. You can find out more by clicking the links below:
• Stride for Life
• All Ability Cycling
• Activity Referral
• Wellbeing & Social Classes
Club and Sports Development
If you are looking for funding for yourself, your team or your club the check out our Funding page.
We work hard to ensure that local clubs have all they need to succeed. You can check out all we do over on our Clubs & Sports Development page.
We offer a few programmes and courses readily available to ensure that you or your club are ready for anything. Click the links below for more information.
We work hard to ensure that local clubs have all they need to succeed. You can check out all we do over on our Clubs & Sports Development page.
Careers and Development
We’re always on the lookout for enthusiastic and hard-working people. Check out our Careers page to see a list of current vacancies.
We provide courses throughout the year, including National Pool Lifeguard Qualification (NPLQ) and First Aid. Check out our current available training and development courses on our Courses page.
Local Businesses/Corporate
Yes, we are actively looking for local business to work in partnership with. We offer a range of advertising and sponsorship opportunities, check them out here.
We provide Live Active Tourist passes to local accommodation providers throughout Perth & Kinross. This gives guests discounted entry into our venues. Guests pay the discount Live Active Card price rather than the standard price. Find out more on our Live Active Tourist page.
Live Active Rewards is our way of saying thank you to our Annual and Direct Debit Fitness Members. Enjoy four fantastic benefits – including two exciting new additions!
Get exclusive offers and discounts with local businesses and just launched, national brands too. You’ll also be automatically entered into our 100 Club monthly prize draw, plus gain access to our new Les Mills on Demand Home Workouts bringing fitness classes to your living room.
And the best part? It’s all included with your membership at no extra cost!
Yes and it’s FREE to join. In return for offering a discount to our members, we’ll advertise your business to all our customers via our website, social media channels and customer mailings.
There is no contract so you can cancel at any time. All you will need to do is provide an offer or promotion that is exclusive to Live Active Members. LA Rewards is monitored so only our current members – paying by direct debit or annually – are eligible for deals and discounts.
In addition, business who participate in Live Active rewards have the opportunity to be part of 100 Club – a scheme where every month we purchase up to £200 vouchers from a participating rewards partner. Want to know more? Email [email protected].
